Betting Rules

By placing a bet with True Fortune Casino, you confirm that you are legally permitted to participate in online gambling in Australia and that the information associated with your account is accurate and current. You must use your own account and must not allow another person to access, control or use it. An account may only be used for lawful personal entertainment, unless a different arrangement is expressly permitted under the applicable terms.

You are responsible for reviewing these rules before placing a bet. Game instructions, betting options, minimum and maximum stakes, available markets, odds, paytables and settlement information may differ between games or products. The rules shown on the relevant betting or game screen form part of the agreement for that bet. If a game-specific rule conflicts with a general rule, the game-specific rule will generally apply to that game.

A bet is normally treated as accepted only after it has been submitted successfully and recorded by the platform. A message, screen display or account history may be used to confirm that a bet was received. Selecting a betting option or entering a stake does not, by itself, guarantee that the bet has been accepted. You should check your account history and retain relevant records.

• You must check the selected game, market, stake, odds and any other details before confirming a bet.
• You must not place bets using funds that do not belong to you or funds obtained unlawfully.
• You must not use the service for fraud, money laundering, manipulation or any other unlawful purpose.
• You must not interfere with the platform, exploit a technical fault or use software intended to gain an unfair advantage.
• You must notify True Fortune Casino if you believe your account has been accessed without authorisation.

True Fortune Casino may refuse, restrict, suspend or cancel betting activity where permitted by law and the applicable terms. This may include situations involving suspected fraud, technical problems, inaccurate account information, account security concerns, responsible gambling controls or a breach of these rules.

The amount entered as a stake is the amount you choose to risk on the bet. You should only stake money that you can afford to lose. Before confirming a bet, review the displayed stake and any potential return. Displayed odds, prices, paytables and other information are provided to help you make an informed choice, but they may change before a bet is accepted.

Where a betting product uses odds, the applicable odds are generally those displayed and accepted at the time the bet is recorded. Where a game uses a paytable or fixed outcome system, the applicable payout information is generally that shown in the game at the relevant time. Any displayed return is subject to the applicable game rules, account checks, payment conditions and legal requirements.

You are responsible for confirming that the betting information is correct before submission. If you notice a clear error in a price, payout, market description or other betting information, you should avoid placing the bet and report the issue through the available support process. A bet affected by an obvious error may be reviewed and dealt with under the applicable terms and legal requirements.

If a technical interruption occurs during or after a bet, do not assume that the bet was cancelled or accepted. Check your account history when access is restored. The official records held by the platform will normally be used to determine whether a bet was received, the stake applied and the outcome recorded, subject to any rights you may have under applicable law.

• A submitted bet may not be changed or cancelled unless the relevant product specifically allows it.
• A rejected or unsuccessful bet should not be treated as accepted.
• Duplicate bets caused by repeated actions or connection issues should be reported promptly.
• You should not attempt to repeat a transaction until you have checked whether the original action was completed.
• Betting activity may be subject to account, payment, legal and responsible gambling restrictions.

Bets are settled using the official result or outcome applicable to the relevant game or betting product. For casino games, the result is determined by the game system and its published rules. For event-based betting, the outcome may be determined by the relevant official result, ruling or result source described in the applicable product rules. A result may remain subject to correction if it was announced incorrectly or later changed by the relevant authority.

If an outcome cannot be determined, an event is abandoned, a market is voided or a game is affected by a material technical issue, the bet may be cancelled or settled in accordance with the applicable rules. The treatment of combination bets, related selections, incomplete events and changed circumstances may vary by product. You should review the rules shown for the particular bet before placing it.

Any winning balance or return is credited according to the platform's settlement process and remains subject to account verification, payment checks, applicable restrictions and the Terms and Conditions. A request for withdrawal does not remove your responsibility to comply with account requirements. True Fortune Casino may request information or documents where reasonably necessary to confirm identity, ownership of funds, age, location or lawful use of the service.

You must ensure that payment details supplied to the platform are accurate and that the payment method is authorised for your use. Payments made by another person or through an unauthorised method may be declined, reversed or reviewed. Any fees, restrictions or processing requirements that apply to a payment method should be considered before you use it.

1. Check your account balance and transaction history regularly.
2. Contact support through the available website channel if a transaction appears incorrect or missing.
3. Keep copies of relevant bet confirmations, account messages and transaction records.
4. Co-operate with reasonable verification requests and provide information that is accurate and complete.
5. Do not treat an incorrect credit as available spending money; report it and wait for the account record to be corrected.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win. Taking regular breaks can help you keep your gambling within limits.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support. Account controls, deposit restrictions, time reminders, breaks or self-exclusion options may be available through the platform, subject to the applicable process. You can also seek independent gambling support in Australia through an appropriate recognised service. If you are in immediate danger or distress, contact emergency services or a suitable crisis support provider.

If you believe a bet has been settled incorrectly, contact True Fortune Casino through the support channel made available on the website. Include your account details as requested, the approximate date and time, the game or market, the stake, the relevant transaction or bet reference and a clear explanation of the issue. Do not send passwords or sensitive payment information unless it is requested through a secure and approved process.

Complaints are reviewed using the platform's internal process and the available betting records. You may be asked to provide further information so the matter can be investigated. A complaint does not necessarily suspend the operation of unrelated account rules, payment checks or responsible gambling controls. If you remain dissatisfied, you may consider any external dispute or regulatory pathway available to you under Australian law.

These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements, security measures or responsible gambling practices. The current version will be made available on the website. You should review the rules regularly. Any bet already accepted will generally be dealt with under the rules that applied when it was placed, unless a different approach is required by law or the applicable product rules.