Responsible Gaming

Before you play, decide how much time and money you are comfortable spending. Only gamble with money set aside for entertainment after essential expenses have been paid. Your gambling budget should not include rent, mortgage payments, household bills, food, savings, credit repayments or money needed by other people. If losing the amount you plan to spend would cause stress or financial difficulty, it is too much.

Casino games involve chance, and there is no guaranteed way to win. Previous results do not predict future results. A win does not make another win more likely, and a loss does not mean that a win is due. Avoid trying to recover losses by increasing your bets or playing for longer. Chasing losses can lead to decisions that are difficult to control and may increase the risk of financial or emotional harm.

• Set a spending amount before you start and do not exceed it.
• Set a time limit and take regular breaks away from gambling.
• Keep track of deposits, bets, wins and losses.
• Do not gamble when you are upset, tired or affected by alcohol or other substances.
• Do not gamble to escape stress, loneliness, sadness or other personal problems.
• Do not borrow money, use essential funds or sell possessions to gamble.
• Treat wins as part of entertainment rather than as regular income.
• Do not increase your stakes to try to change an outcome.
• Keep your account secure and do not allow another person to use it.

Gambling should not interfere with your work, education, relationships, sleep, health or other interests. If gambling begins to take up more time or money than intended, stop playing and consider taking a break or seeking independent support. You do not need to wait until a serious problem develops before asking for help.

Make an informed decision

Read the available game information and understand that outcomes are determined by chance. No strategy, pattern, system or betting method can guarantee a result. Be cautious of claims that suggest losses can easily be recovered or that a particular approach will ensure a profit. Gambling should never be considered an alternative to employment, savings, investment or financial advice.

Planning your gambling in advance can make it easier to maintain control. Depending on the features available through your account, you may be able to use tools such as deposit limits, spending limits, session reminders, time limits, cooling-off periods or account restrictions. These tools are intended to support your decisions, but they work best when used before gambling becomes difficult to manage.

Set limits before playing

Choose limits that reflect your personal circumstances and gambling budget. A limit should be an amount you can afford to lose, not an amount you hope to win. Consider setting daily, weekly or monthly controls and review them carefully. Do not increase a limit during a gambling session because of a loss, an unexpected win or the belief that a change will improve your chances.

Take a break or close your account

If you feel that gambling is becoming difficult to control, stop playing and consider requesting a cooling-off period, temporary break or account closure. Self-exclusion may also be available, subject to the applicable process and requirements. During a break or self-exclusion period, do not open another account or use another person's account to continue gambling. Use the available account support process if you need help applying a restriction.

Review your gambling activity

Checking your account history can help you understand how often you play and how much you spend. Review deposits, withdrawals, bets, wins, losses and the time spent online. If your overall spending is higher than expected, or if you are hiding gambling activity from family or friends, treat this as a reason to pause and reconsider your gambling.

• Use account limits before beginning a gambling session.
• Take a cooling-off period if you feel uncertain about continuing.
• Close or restrict your account if you cannot remain within your planned limits.
• Do not try to bypass a restriction by creating another account.
• Ask for help if you are unsure which control is suitable for you.

Gambling harm can affect anyone, including people who have gambled for a long time without apparent problems. It may affect finances, relationships, work, study, physical health or emotional wellbeing. The signs can develop gradually, and people may minimise or hide them because they feel embarrassed or concerned about judgement. Recognising a concern early can make it easier to regain control.

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling restless when trying to stop.
• Trying to win back money that has been lost.
• Increasing bet amounts to achieve the same excitement.
• Borrowing money, using credit or missing payments because of gambling.
• Using money intended for rent, bills, food or other essential expenses.
• Hiding gambling activity, losses or account transactions from others.
• Arguing with family, friends or colleagues about gambling.
• Missing work, study, appointments or other responsibilities.
• Feeling anxious, low, ashamed, irritable or unable to concentrate because of gambling.
• Selling possessions or taking other financial risks to continue gambling.
• Trying to stop or cut down but being unable to do so.

One or more of these signs may indicate that gambling is no longer within your planned limits. Stop gambling, apply an account restriction and speak with a qualified support service or health professional. You can also talk with someone you trust, such as a partner, family member or close friend. Support is available whether the concern is occasional, ongoing or affecting someone close to you.

If gambling is affecting someone you know

Gambling harm can affect family members and friends through financial pressure, conflict and emotional stress. Raise the subject calmly and without judgement. Explain what you have noticed, listen to the person's concerns and encourage them to seek independent help. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling secret. You can seek support for yourself even if the person gambling is not ready to ask for help.

Financial concerns

Do not rely on gambling to repay debts or improve your financial position. If gambling has caused financial problems, consider speaking with a financial counsellor before taking further credit or borrowing money. A financial counsellor may help you understand your options and create a practical plan for managing financial commitments.

Independent gambling support is available across Australia. You can contact a recognised gambling-help service, counsellor, psychologist, doctor or community health provider. These services may provide confidential information, counselling, financial guidance and support for family members and friends affected by gambling. Search for a trusted Australian gambling support service in your state or territory, or use reliable government and health service websites for current support options.

If you feel at immediate risk of harming yourself or another person, stop gambling and seek urgent assistance through local emergency services or an appropriate crisis support service in Australia. Gambling-related stress can feel overwhelming, but help is available and you do not have to manage it alone.

Protect your account

Account security is part of safer gambling. Keep your login details private and use a strong, unique password. Do not allow another person to gamble through your account, and do not use another person's account. Keep your devices, payment methods and personal information secure. Contact the available account support channel if you believe your account has been accessed without permission.

• Keep your login details confidential.
• Use a strong password that is not used for other services.
• Do not share your account or payment method.
• Use device, browser or network controls to restrict access where appropriate.
• Keep children and minors away from gambling websites, devices and payment methods.
• Report suspected unauthorised access through the available support process.
• Take a break whenever gambling stops feeling enjoyable or manageable.

Minimum age and eligibility

You must meet the minimum legal age and all applicable eligibility requirements before using an online gambling service. Minors must not create, access or use a gambling account. Parents and guardians should take reasonable steps to prevent children from accessing gambling websites, devices and payment methods. Account holders are responsible for providing accurate information and complying with applicable account requirements.

Responsible gambling is a shared responsibility. True Fortune Casino provides information and account tools intended to support safer play, but no tool can replace personal judgement or professional advice. Set realistic limits, review your gambling regularly and seek help as soon as you have concerns. Taking a break is always an appropriate choice when gambling no longer feels controlled or enjoyable.