Terms & Conditions

These Terms & Conditions apply to your use of the True Fortune Casino website, games, account services, promotions and related features. They should be read together with any other rules or information displayed on the website, including the Privacy Policy, Responsible Gambling information and the specific terms for individual promotions or games. If there is a conflict between these terms and a specific promotion or game rule, the more specific rule will generally apply to that promotion or game.

True Fortune Casino may update these terms from time to time to reflect changes to the website, services, legal requirements or operating practices. Updated terms will be made available on the website. You should review them regularly. Continued use of the website after an update means that you accept the revised terms. If you do not accept a change, you must stop using the website.

You are responsible for ensuring that your use of the website is lawful in the place where you are located. Online gambling laws can vary between Australian states and territories. You should obtain independent legal advice if you are unsure whether you may access or use an online gambling service.

You must meet all applicable legal age and eligibility requirements before opening or using an account. You must provide accurate, current and complete information during registration and whenever information is requested. You must promptly update your details if they change. An account must be registered in your own name and may only be used by you.

• You must not create an account if you are under the applicable legal gambling age.
• You must not use the website if gambling is prohibited for you by law, a court order, a self-exclusion arrangement or another restriction.
• You must not open more than one personal account unless authorised by True Fortune Casino.
• You must not register an account on behalf of another person or allow another person to use your account.
• You must keep your login details confidential and notify True Fortune Casino promptly if you suspect unauthorised access.
• You must not use the website for unlawful activity, fraud, money laundering or any activity that breaches these terms.

True Fortune Casino may carry out identity, age, address, payment method and other verification checks. You agree to provide information and documents that are reasonably required for these checks. Until verification is completed, access to some or all account features may be restricted. If information cannot be verified, or appears to be inaccurate or misleading, the account may be suspended or closed in accordance with applicable requirements.

You are responsible for all activity conducted through your account where you have failed to keep your login details secure. You must not use another person’s payment method without proper authority. You should log out after each session, particularly when using a shared or public device.

You may only use payment methods that are available through the website and are held in your name or used with the required authority. Deposits must be made for the purpose of using the available services and must not be used to conceal the source of funds. True Fortune Casino may refuse, delay or reverse a transaction where verification, security, payment processing or legal requirements require it.

You should check all transaction details before confirming a deposit or other payment. You are responsible for ensuring that your bank, card provider or payment service permits the transaction. Any fees charged by a bank, card provider or payment service may be your responsibility. Payment availability, processing arrangements and any applicable conditions may change without notice.

Games must be played using the account registered to you. A game result is determined by the relevant game system and the rules displayed for that game. You should read the rules, betting options and any applicable limits before playing. Where a technical issue, system error or interruption affects a game or transaction, True Fortune Casino may take reasonable steps to correct the issue and settle the matter fairly.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any other lawful requirements. Funds may be returned through an approved method and may require information confirming ownership of that method. You should not attempt to withdraw funds to a third party. Any applicable conditions will be communicated through the website or during the relevant transaction process.

You must not exploit an error, vulnerability, malfunction or technical fault. If you identify a suspected error, you should stop using the affected feature and report it through the available support channel. True Fortune Casino may review transactions and account activity where it reasonably suspects fraud, misuse, collusion, manipulation or a breach of these terms.

Promotions, bonuses and special offers may be subject to separate terms. Those terms may include eligibility rules, participation requirements, expiry conditions, wagering requirements, game restrictions, maximum values or other limitations. You should read the applicable promotion terms before opting in or using an offer. A promotion may be withdrawn, changed or cancelled where permitted by law or where misuse is suspected.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should only gamble with money you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and avoiding gambling when upset, tired or under the influence of alcohol or other substances.

• Do not chase losses or borrow money to gamble.
• Do not gamble to recover debts or meet essential expenses.
• Use available account tools or support options if your gambling is becoming difficult to manage.
• Ask for help from an appropriate gambling support service if you are concerned about your gambling.
• Use self-exclusion or account closure options if you need to take a break or stop gambling.

You may request account closure or a gambling break through the available account or support process. A request may be subject to reasonable security and verification checks. If you request self-exclusion, you must not attempt to open or use another account during the exclusion period. True Fortune Casino may also suspend or close an account where required for responsible gambling, security, legal or operational reasons.

When an account is closed, suspended or restricted, you must not try to bypass the action by creating another account or using another person’s account. Any remaining balance will be dealt with subject to verification, applicable law, transaction checks and these terms. Where an account is closed because of suspected fraud or unlawful conduct, funds may be withheld or handled as required by law.

You must use the website responsibly and must not interfere with its operation. You must not introduce malicious software, scrape or copy material without permission, attempt to gain unauthorised access, manipulate game systems, disrupt other users or use automated tools unless expressly permitted. Website content is provided for general information and may change without notice.

True Fortune Casino aims to keep the website available and accurate, but uninterrupted access cannot be guaranteed. Access may be suspended for maintenance, upgrades, security measures, technical faults, connectivity problems or circumstances outside reasonable control. To the extent permitted by law, True Fortune Casino is not responsible for loss caused by events that cannot reasonably be prevented or controlled.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, you use the website at your own risk and remain responsible for checking that your device, internet connection and software are suitable for accessing the services.

If you have a question, complaint or concern about these terms, your account or a transaction, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints will be considered in accordance with the applicable process and legal requirements.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are governed by the applicable laws of Australia, subject to any mandatory laws and protections that apply to you. By continuing to use True Fortune Casino, you confirm that you have read and accepted these Terms & Conditions.