Privacy Policy

When you use True Fortune Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, the services you use and the checks that may be required before or during play. We try to collect information that is relevant to these purposes and avoid collecting information that is not needed.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details you provide when registering or updating an account. We may also record information about your activity, requests, communications with support and choices relating to marketing or responsible gambling features.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include documents or details used for identity checks, address checks, payment checks and other security procedures. Verification information is handled for legitimate operational, legal and risk-management purposes.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, reconcile accounts and respond to payment questions. We do not suggest that all payment information is stored directly on our systems.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages and information about how you use the site. We may also record security events, session information and other technical details needed to keep the platform stable and secure.

Information from other sources

Where appropriate, information may be received from payment providers, identity and verification services, fraud-prevention services, analytics providers or other service partners. We may use this information to support account administration, meet applicable obligations and protect players and the platform.

We use personal information to provide and manage casino services, support account activity and maintain a safe and reliable website. The purposes for which information may be used include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Confirming identity, age, account ownership and eligibility where checks are required.
• Detecting, investigating and preventing fraud, money laundering, unauthorised access, collusion and other misuse.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Understanding website use, testing features and improving performance, content and user experience.
• Sending service messages, account notices, security alerts and other communications needed to operate the account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
• Enforcing applicable terms, policies and rules, and protecting our rights, players and business.

We may combine information from different sources when this is reasonably necessary for one of these purposes. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your consent. If information is not provided when it is needed for account administration, verification, security or legal compliance, some services may be delayed, restricted or unavailable.

Sharing information

Personal information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications, security and professional services. They are expected to handle information for the relevant service and according to appropriate confidentiality and security requirements.

Information may also be disclosed when reasonably necessary to comply with a legal request, court process or other valid obligation; to investigate suspected unlawful activity; to protect a person from harm; or to establish, exercise or defend legal rights. If the business or its assets change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Some providers or recipients may process information outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of personal information, taking into account applicable privacy requirements and the nature of the service.

Cookies and similar technologies

True Fortune Casino may use cookies and similar technologies to remember settings, keep you signed in, support account and security functions, understand website usage and improve content or performance. Some cookies are necessary for the website to work, while others help us analyse use or provide more relevant communications.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and preferences may not be saved. Browser controls may not remove information already collected or affect every type of technology, so you should review the available settings carefully.

Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restricted access based on work requirements. No website, device or online transmission is completely secure, so players should use strong passwords, keep login details confidential and contact support if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored in electronic systems operated by us or by service providers acting on our behalf. Access is limited to people and providers who need the information for an authorised purpose. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records.

Closing an account does not always mean that all information can be deleted immediately. Some records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes, maintaining financial records or demonstrating compliance. When information is no longer needed, we aim to securely delete it, anonymise it or otherwise dispose of it in an appropriate way.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights or ask a privacy question, contact support@truefortunecasino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account. For security, we may need to verify your identity before providing information, making a correction or completing another request. We may also ask for clarification if a request is broad or unclear.

• Access: ask for information about the personal data we hold and, where appropriate, a copy or summary of that information.
• Correction: tell us which information is inaccurate, incomplete or out of date and ask us to update it.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.

These rights are not absolute. A request may be limited or declined where we are required or permitted to retain information, where responding could affect the rights of another person, or where additional information is needed to protect security and prevent misuse. If information is deleted or restricted, this may affect our ability to provide some services or maintain an account.

Policy updates

We may update this Privacy Policy when our services, processes or legal obligations change. The updated version will be made available on this page, with the applicable date or other notice where appropriate. Players should review the policy from time to time so they understand how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where acceptance is required.